Hello, folks. I'd like to apologize for lack of a ping beforehand.
It's been a bit of a hectic day this week.
If you're still signed up to the office hours role,
looking for those pings as things come in, you can expect them regularly there.
It will be there next week. I do promise
if you're looking to, uh of course, ask us questions,
me and veer for the next 30 minutes about moderation team.
The guidelines of the meta program more broadly,
I'd encourage you to head up to the office hours
for where you can find a thread with today's date.
Uh where we're collecting questions.
There appears to be two of them.
I, I'm sorry, I was
creating it in tandem
with you.
I have obliterated mine leaving ve
once again, if you're looking to find the office hours thread,
just head into the office hours for channel north of
the stage here where you'll find a thread titled moderation,
office hours with today's date
made by one indubitable veer.
That's where we're gonna be collecting questions on anything you'd like to ask us.
Of course, again, about moderation team, the mentor program,
the guidelines more broadly or of course, resonate as a whole.
Occasionally if you ask us things outside of our wheelhouse,
we will give the best answer we can.
But, uh,
then point you perhaps in the direction of a better source for that information
also. Am I coming in loud and clear? Yep.
Cool.
Oh, just clear and loud. Uh, give me a moment. I'm gonna reconfigure.
All right. How's that?
I got you. I didn't do anything.
I knew you were messing with me. Electrons.
I
hope everyone's doing. OK.
Looks like it's a fairly quiet start to the Sunday,
which is not bad as I always like to
reiterate whenever we find ourselves in this situation.
Me and veer are effectively just here as an
open door policy.
We like to give you the opportunity to come in and yell at us
on a weekly basis in case anything crazy is happening inside of the community,
we will always be here for 30 minutes even if it's pretty quiet.
Indeed,
with that in mind.
I hope you're all having a fantastic weekend and a good week previously.
Questions,
renewals,
renewals
asks if someone wanted to host a large scale event in resonate,
what would the moderation impact be?
Should such a person preemptively contact the moderation team?
So if you wanted to host a very large event
uh inside of resonate, you're certainly welcome
uh to reach out to the business team.
If you wanted to engage with a platform in an official
partnered capacity and the moderation might get involved in that regard
if you were looking to hire on staff, for instance, to assist your event formally.
On the other hand, if it's not a
level, you're just looking to host a big but private event,
not partnered in any official capacity.
You're certainly welcome to send us through the ticket
system under general inquiries as the help topic,
a heads up that it's coming down the line.
But we're pretty good in terms of scaling up in response to that stuff.
There's certainly no obligation to reach out and let us know that
there's going to be a fun little event coming down the line.
But uh
well, you, you'll make friends with the mod team if you give us a heads up,
that's for sure.
Absolutely.
Dead quiet today. So I guess I'll continue today. I
hope you're even goes well. If you have one planned in the future,
I do think the platform is pretty ideal these
days for hosting those sorts of social events.
Of course, from a moderation perspective,
if we can shamelessly segue way back to the topic of the office hours,
we always want to give you more tools in the future to better manage those events.
We've got a decent kit now in terms of
session moderation tools and of course user blocking.
But in the future,
we do hope to get things like a hard permissions update which will allow you to have
a more fine grain control over what individual
users or different ranks of users for instance,
could do inside of your session.
Electronic immediately takes it away from the moderation topic again. Thank you.
I'm super excited for the data model we
rework and the process based world sounds like a
huge boost with those in what they will allow.
Yes,
while meat and beer. Unfortunately,
I think we just say
Unga and occasionally bunga and we just hit things with.
So we're probably not the most ideal people to explain
changes to the data model rework and process based worlds.
It is also something that seems very exciting to us.
Uh
Thank you. I needed that
and in depth
look on how we handle things.
Sometimes all moderation needs to do is solve, problem is hit problem with rock. It
it's well suited to us. Uh
I don't know or perhaps not the most refined individuals of the community.
Uh But yes,
you can maybe get more details on that and what it's going to look like by
going to probable primes office hours if you wanted to take into that or of course,
of course, a potential other office hours coming down the line
that vague non announcement in mind.
If you would like to know what other office hours might arrive down the line,
I would encourage you to head up to the uh welcome and links
channel at the very top of this discord or rather the getting started
uh channel where you can find the office hours role by reacting
into the little office building because we apparently run on visual puns.
Yeah, I heard they know how to make fire over there.
Neon says a certain unnamed VR game updated their T OS to include that you are
agreeing to have your public and private sessions
monitored audio or video for moderation reasons.
Is there any assurances you can give the community that kind of privacy,
invasive moderation technique would never be approved or implemented into reite.
Well, it certainly doesn't follow our philosophy.
I'm always happy to elaborate on this.
What we want to do as a moderation team is essentially run ourselves out of a job.
Our goal when it comes to adding additional features,
the the moderation tools you have right now and the ones we've planned for the future
is to give you as much control over both your own user experience
and then an even higher degree of control over sessions you are running.
We want to give you the tools to deal with essentially all
of the problems you might encounter with other users inside of Reson night
uh without needing to talk to us.
The point behind this is of course session moderation tools right now, of course,
uh user blocking right now allowing you to both control your sessions,
remove troublemakers.
And if you're in someone else's session,
uh so you can't control the troublemakers,
uh perhaps block them if there's a person that's causing you an issue in the future.
We want to give you as I elaborated on a little bit earlier,
uh things like hard permissions to give you
those fine grain controls on people coming in,
say for different sets of guests in a large event,
uh or of course, content tagging systems.
That is generally the philosophy we're going to go for rather
than giving moderation ever more powerful abilities to spy on you.
We want to give you ever more powerful abilities to render us irrelevant.
I don't imagine we will succeed ever in making the you have such a robust kit.
That moderation as a team is no longer needed. But that is the goal.
That's the philosophy for how we, we make our requests and plan our tools.
Indeed.
Also electronic
input is uh pretty good as well.
Uh about like maybe a shadow play type feature in the future.
We would have to have a large amount of communication with the
community though before we uh started actually implementing anything like that.
Uh Just to make sure that everyone knows what's going on with it.
This isn't something we've discussed at length.
Uh So it's not exactly a planned feature or anything. Just wanna
make that very clear, but it's a cool idea.
Thank you.
Uh
Johnson with good afternoon just popping in.
Are there any general announcements or P SAS that we need to discuss.
And no, none for today is a pretty quiet weekend.
So far, he continues with uh regarding moderation and safeguarding.
If there's a concern that a user might
be self harming or engaging in harmful behavior,
should this be reported
as this is a sensitive topic has come up multiple times in the past and I'm not a
therapist and most of the time these discussions just
feel painful to have with the users in question.
We certainly encourage you to reach out
if and report that if you encounter that behavior. We are, of course, I will admit
a moderation team for a video game. We're pretty limited
in the resources we have to assist in this regard.
We're going to be providing you with a sort of basic information. You could identify
just a few Google searches
when it comes to the,
the information you can pass on to that user who you could talk to,
who they could talk to.
But if you're ever confused about what you could provide in that situation,
reach out to us, we'll give you those resources.
I do also just want to point out there seems to be
some hesitancy uh in regards to reaching out uh to moderation.
Um Like, let's say in this particular topic here,
please never hesitate to reach out to us.
We will do what we can.
Uh
And this goes for just like even more basic uh moderation concerns.
Uh You can always send us a, a ticket as a, you know, just a general inquiry
style ticket. Uh, we will do our best to give you the best answer possible.
Um You're not giving us more work.
I've heard that, uh,
like
a common issue,
uh, you're giving us purpose.
If we can help you out, then we're doing our job.
If we can't help you out, then we're not able to do our job.
And the only reason we can't help you is usually because we're not getting tickets,
please send them in.
Uh, Kirrin
states, the method to contact moderation team should be placed in the menu,
possibly in settings
so that people who don't ever think they would need it and
have missed how to contact you once you can find it quickly.
I'm in full agreement.
Uh I wouldn't actually even put it in the settings.
I'd want it to be a little bit more visible on the dash personally.
Uh But yeah, this is something that we've been talking about for quite some time.
Uh, and I believe at this point is a planned feature.
Yes,
moderation has a whole list of asks of things where we're very interested in seeing,
show up the game.
Obviously, our priorities are not necessarily the ones that come first.
All the time. Moderation is important,
but there's a lot of people out there making a lot of
requests that though is certainly something near and dear to our hearts.
And uh will be something we'll keep pushing for until it shows up again.
Yes.
Uh Kirrin
adds to further expound, which you probably already thought of.
Uh It would be amazing if we uh it,
it would be amazing to be able to hit a button and either
text or voice record something and send it to the moderation's inbox.
Uh Indeed,
uh I would actually like you guys to be able
to fill out a moderation report right within the game,
not necessarily taking you to the moderation website.
Um
Now, this does come with kind of a caveat. Uh
We might not always get all of the information we need from an initial ticket,
especially one that's uh
let's say, filled out via voice.
Uh But we do want to add as many accessibility options as we can with moderation
de dive moment.
It's unfortunate when
Rite was an alpha, that was when the blocking system was implemented
and worked on
it meant that well, that was very cool. And we got that in before
resite stood up.
You didn't get to see the process behind the
development and implementation of uh the blocking system.
What happened at the time was essentially a very, very, very,
very early rough draft, which we do refer to the entire system these days,
but just thrown in to allow a lot of community feedback to come back
and shape how it was going to look how it was going to function,
how it should operate.
That's certainly the sort of thing we want to
see happen with a lot of these other features.
When the day comes,
when we're bringing a Reporting Fisher uh feature into the platform itself,
you can sort of anticipate the same thing where we, we get
maybe not immediately implemented, but at least a draft of what it could look like.
And then a lot of rounds of community feedback for how we could improve it,
what people would find useful to them, what people would just never engage with.
I have to remember at least in regards to
most of the moderation tools that we're gonna hand to the people.
It's, it's fundamentally something we want to give you.
We're like, we're trying to, to make a new tool for you.
So
the way you want it to look matters enormously to us,
what works for you matters enormously to us.
We uh we have to collect that feedback to make it effective. Indeed.
Yeah, I can, I can agree with link.
It is kind of difficult sometimes to take the headset off
and then you start wondering like is it worth it?
Did I actually witness what I witnessed, et cetera.
Um So, yeah, I would agree also following that up with uh what ki is saying,
voice is important for at least the first contact.
Uh You know what I am actually going to fully agree to that because uh
you know, if you are given the ability to say voice record,
uh a document uh in response to something that's probably when it's most fresh
in your memory. So I feel like that would actually be very helpful.
We will occasionally, I am certain
get individuals whose accents I will refer to as charmingly robust
that might make it slightly difficult to understand reports.
But this is still ultimately a good thing.
It gets that point of connection between the person making
the report and the moderate moderation team reviewing it.
We want the ability to reach back out to you for more information.
And if we uh have to politely request
that the additional information arrives in text,
that's still not a bad thing.
Like it says,
my only thought is GDPR concerns of restoring voice data of users and changing
the guidelines to accommodate that and clearly express it for moderation use case,
I am not a lawyer.
I'm not 100% certain how the GDPR regulation would engage with voice data
differently if it would from pi I,
but it's certainly something we'd have to pass
by the legal team uh before we implemented it
and Kran
States.
Um Yes, but the barrier is the first contact once that's made,
then a lot of the anxiety has been spent.
That is true.
There's already context for further communication that has been
set forth by the person sending in the report.
Uh so that probably would make things a little bit easier, at least on that end
uh for that user to continue the conversation,
greases the wheels.
I'm now noticing we have eight minutes left of today's office hours
and it school has been a relatively quiet day,
but I'd like to thank the people who came out for providing the questions they did.
I was happy to see people come and engage with us. E
since we have talked about features in a broad sense,
I do want to reemphasize as we often do
if you have feature requests and you go to the
github and you don't see it there,
no matter how common sense that feature is always
feel free to throw in that feature request.
At the very least, it gives people a place
who are similarly interested in that showing up
to consolidate a vote and express their shared
interest in it that can sometimes change our
priorities for what's going to be worked out.
Next.
C continues to comment when people have been hit by an event,
it's sometimes impossible to switch their mind into analytical mode
which is needed to develop fors in a structured environment.
And yeah,
as I think we we've covered here just having that one point of contact is really,
really valuable in that regard.
Even if all we get
is a person expressing with very few details,
some voice message that something went wrong
uh involving x other user that gives us a point of contact,
we can reach out to that person that day.
They don't need to reply immediately.
Perhaps they reply in whatever mechanism is most
comfortable to them a day or two later.
That's fine. That at least allows the conversation to occur.
E
uh
electron
states.
My big thing I've seen is people repeatedly have moderation issues
and just don't report at all for a variety of reasons.
No idea how you could even start to approach that issue.
Um
Yeah, that's, that's a difficult one to approach because
there's not generally like a
good written reason why people do this.
I have a feeling it could be previous
experience with moderation uh in other platforms.
Other,
let's say, even websites uh forums, et cetera
uh that uh
sometimes moderation might not necessarily be that uh
I guess snappy at responding.
Um However,
we try to make that very different and clearly different here on our platform.
We try to get to our uh uh
tickets and respond to them as fast as possible.
And more broadly,
I think this is part of what informs the philosophy of
what we're we're doing tool wise that I mentioned earlier.
There are some people who just won't
engage with moderation for whatever their reasons
uh and providing them additional tools to still be
able to handle those situations without coming to us.
It seems like a valuable way to
target those behaviors, those issues that those users are encountering,
even if they won't come to us for harassment.
We can give them more robust uh blocking system so
that the harassment might stop people coming into their sessions,
they don't engage with.
We can give you ever better control over
your sessions and the types of users coming in
and the permissions people have inside of it,
the
certain types of content that they have problems with.
We want to give you systems so that you can be able to
identify types of content and curate your user experience. These things
all reduce the need to engage with moderation.
Thus reducing the problem of people who don't want to
uh linkup brings up a good point.
Lots of users have anxiety issues approaching
moderation and the stigma of bots looking
at the tickets and previous experience on
other platforms as reporting something can be abused
uh using automation systems.
Yep, that's uh you know,
one of those things that we try to preach here
as well frequently that none of our system is automated.
Uh Nothing is uh automated as far as decision making.
Uh every ticket is responded to by a human being,
looked at by a human being and actioned by a human being.
So if you can spread the word on that, please do,
especially if someone has that particular concern.
Uh It doesn't happen here.
Remember we have no robots in the moderation team, not even Turk use a sideboard.
I am also just going to throw this in there is also generally speaking,
uh a large amount of people who have a
fear of what they perceive to be authority figures
though, that's not necessarily the image uh
or feel that we're trying to put out. We're trying to put out that we're
protecting
our users here. Not necessarily that we are
uh authority figures.
I mean, sure we do police the guidelines. Uh but uh
you know, we're not doing so in.
Oh,
sorry,
what, what was that?
Sorry about that guys, something started playing in the background. Uh
But uh
yeah, no,
we're not trying to be perceived necessarily as authority
figures just that we are here to help you.
Uh Electron brings a good point.
You have to be an authority to be an effective moderator.
That is true, but still we are here to help you.
But again, as we've gone over there, there are a bunch of reasons many valid,
many personal for why folks might not want to talk to moderation.
And that's why, that's why we want to generally, just as I keep saying,
uh add features until we've, we've kicked ourselves out of our own job.
Uh At that point,
those folks will still have options to deal with
many of the problems they encounter on platform.
The internet is a wild place and there are certainly
we'll never be able to get rid of all
the behaviors that people might need moderation for.
But we can give you something to deal with it
on your own. Hopefully, a da
asks. So will there be a role in this to score for mentors?
So that new users know who to contact for mentor related issues and stuff?
That decision hasn't quite been made yet?
Uh So stay tuned and eventually I'll be able to put an answer to that question.
I see that there are a couple of people still typing,
so we'll answer their questions when they come up.
But it is now 430 est.
And that means that we've reached the end of our office hours. Uh period.
Uh Rhino
rule states was driving, couldn't type
any planned large scale event I might be involved with is
at this point purely a sky in the pie concept.
Uh Many things would need to be done before including building the events. World.
Gotcha.
Yeah.
If you ever uh wanted to host an event like that and you let us know that'd be awesome.
KDR.
Nice to see you as well and thank you for your questions.
All right, there's one person typing
me, Andre are both intently staring at that chat.
You know, it's
not typing. We scared them away out there like all right, we're good. We're good.
OK, cool.
As usual. But I'll get the
ini
if you're typing a question right now, please continue to type that question.
We'd be happy to answer it.
If you've not started typing that question right now,
please hold on to it for next week.
We will always be back for another half hour every Sunday.
Same bad time, same bad channel.
I am very sorry, April for
uh
any, any uh anything we did to derail the train of thought electronics.
No,
thank you all for coming one more time.
I hope you have a fantastic uh remaining Sunday and the week that follows.
Yeah, we'll catch you guys next week, same time. Same place.
Oh.