Hello folks. I hope your Sunday is going well if you'll pardon me? Just a moment.
I am just checking that. Yes, the recording appears to be functioning.
So welcome everyone. This is the moderation office hours.
I'm Canadian Git and I'm going to be here for the next
30 minutes to fill any questions you have on the moderation team,
the mentor program or the guidelines more broadly.
Of course, as always, feel free to ask me questions about resonate as a whole.
Those are just the topic I know the most about and consequently,
I'll give you an answer for literally anything.
I just might occasionally point you in the
direction of a better source for that answer.
If you'd like to ask questions,
I'd encourage you to head up to the office hours for just north of this stage.
You'll find a thread with moderation, office hours and today's date,
this is where we're going to be collecting the questions
for the day and we have a beer today.
Welcome beer. Hello
and a Dante. Welcome everyone. Hello.
Unless I've massively messed this up,
I should be able to record everyone without issues.
So uh
we will have a recording posted just as soon as I figure out where I have to put it.
Likely either in the moderation, office hours, general questions thread, if, uh,
the size was will be allowed or perhaps we will
also get a paired off with a probable prime site.
I see. At least you,
he's found the thread so far saying how good afternoon,
hope you're having a good afternoon as well.
You
one more time just in case folks missed where to get the questions
if you're coming in and you want to ask us anything about moderation.
The mentor program guidelines more broadly or of course, resonate as a
feel free to go to the thread in the office
hours forum just north of the community meeting stage.
You'll be able to find a thread with today's date, moderation, office hours,
today's date.
That's where we're collecting questions.
If you're dumping them in the chat channels elsewhere,
we will try to keep an eye on them but we might miss them
in case wandering through
the
forums is a pain in the butt. The chat for the stage right now.
I've dropped a link to that dedicated thread.
Lao says prime better start charging you guys
for hosting the recordings if you choose there.
That
that may occur. I don't, I don't suspect so right out from the gates.
But uh maybe, maybe uh we do hope to have better options in the future.
More formal hosting sites that you can find both, uh,
all the topics that people went over at moderation office hours and of course,
the recording, perhaps once the wiki is in full swing, once again,
I think Prime would enjoy it.
He had a lot of fun setting his system up too and there's the,
I believe he has the option to transcribe everything, which is always handy as well.
Not that I'm sure people aren't wildly enthused to
come listen to our voices for 30 minutes straight.
But uh sometimes you just want to control f and look for
a specific question you might have asked or knew a friend asked
on that topic since today is relatively quiet.
Uh One of the other methods you can use to get a hold of us would
be through the ticket system where we do have a help topic for general inquiries.
Uh They understand that most of the answers we're going to provide there,
we will drag back to this system.
If you give us a question inside of the uh general inquiries tag,
we're gonna try and answer it.
We're gonna take that answer, bring it back to office hours. If you want to be
the most informed, my recommendation is always just attend these, put a
ear on the recordings when we posted them if you can't attend these.
Uh,
but that is at least a method to get your question thrown in if
you're otherwise unlikely to be able to attend and post it to yourself.
I hope everyone has been having a good Sunday.
I take it it has not been a terribly busy week in terms of moderation activity.
Folks seem pretty quiet today
as usual.
I always like to say we're going to be here for the full 30 minutes,
regardless of whether there's questions or not.
This is, of course,
an office hours sort of an open door
where we just loiter and make ourselves available.
Even if it's dead quiet,
there's going to be at least one of us here every week to feel what questions you,
it
seems like we have a couple of questions coming in. Now,
flexo asks,
are there any different policies slash guidelines
related to moderation for businesses using resonate?
Uh Yes, though, generally speaking, if you're reaching out as a business,
we have a couple of other points of contact, we're going to
point you to words rather than just talking to the moderation team.
We do have email addresses. You can find uh business
at Yellow
dogman.com,
uh where you can send inquiries as a business to talk to the business team,
but they will sometimes bring up
changes in expectations around branding guidelines.
One of the ones that has been most recently relevant is
if you were hosting things that uh are on resonate,
but uh make use of, for instance, adult content,
we do ask that you do not use the full resonate name in
any of the naming conventions associated with your event.
You can use something that's a permutation of resonate uh Reso Club Rezo
Night spelled like, you know, the,
the time of day,
some other variation that makes it clear and distinct from us and that's still fine.
But we're going to ask that you stay away from the general branding guideline.
If one wants to get further clarification on that though,
I always recommend sending,
shooting that email off to the business team and you'll get something back in
writing rather than an off a cuff answer from Breda mod and office hours.
Indeed.
Uh
Void pa
asks.
Should we start pushing for technical questions
to be directed towards a stack exchange?
So reate
can start having answers indexed in search engines.
I think that's a pretty cool idea.
Uh Granted, uh
our,
how can I put it
uh, since that's about technical questions and technical answers,
um That's probably a better question asked for prime.
Uh He would better uh be more equipped for answering that. Uh, uh
As I don't actually know how to use stack exchange myself,
I have not used it before
to
lodge a formal complaint that wasn't framed as probably a prime question,
but
you're, you're right,
probably a prime question.
His office hours are just a couple of days from now.
You can jump in there and get some feedback from him and his thoughts about it.
Cool idea though,
on our side of the bond uh moderation office hours is unlikely to,
to list our questions inside of a stack exchange or otherwise,
we do seem to find a lot of value out of this sort of uh community based.
Sit down, have a chat with folks when they want to come in
uh and raise concerns or issues or
uncertainties about the guidelines or our practices.
This, this seems to work well for us.
Of course, we're always open to other suggestions.
I just don't know if uh that sort of method would be best for moderation.
It might,
I have seen that the stack exchange does
have different topics of conversation and questions and answers
uh that aren't necessarily always surrounding technical questions, but uh
I've seen people using it even for bike stuff before,
which was kind of interesting,
intriguing. Maybe I'll put another eye on it then. Yes.
Yeah.
So maybe I actually have used it a little bit,
but I've never really asked or answered a question
on it just uh utilized it for finding information.
Oh Interesting stack exchanges for social competency.
I'm I'm unsure what the process for getting a new stock exchange category is if
anyone can just go in and create one or if there's some approval process.
OK. So anyone could kind of create their own uh stack exchange.
I'm uncertain how many people will be going to stack exchange to find
answers on resonate moderation.
But it does if it's, if it's an easy enough to set up other avenue to spread messages.
We want to get out there. It's certainly something I could see some value from
the only issue in there is that
sometimes we have to change policies and update policies and we wouldn't want
uh that sort of archived forever if it's going to be updated.
Uh That is true. We don't want to have conflicting information.
We have a light question, Alex from Alaska saying,
how's the mentor program been going?
Any changes you're planning as soon?
I
know how they do.
Yeah, I, I was gonna say I can answer that a bit. Um So
there's not too many changes going on for the mentors themselves.
Uh We're kind of restructuring how the training
program works, how we're training trainers to train mentors. Uh
sorry, a lot of trains in that sentence.
Uh
But uh there's going to be more to come on that if you are in the mentor program,
uh there's going to be announcements going out at least to the trainers soon.
Uh So not too much going on. Uh Just
uh it's been pretty much going this
same,
just a couple of minor changes here and there
before he asks,
I'm in a humanities class at the university and for the final project,
we must edit or create a Wikipedia page.
I know resin does not have a Wikipedia page at the moment.
Am I allowed to use resonate as my final project
that is curious off the top of my head. I have no
immediate things that I'm aware of that would prevent you from doing that.
But I
am going to caveat with this with,
I'm not 100% certain I would recommend you chuck an
email at that business account I mentioned earlier so that the
business team can put an eyeball on that one and
get back to you with a higher degree of certainty.
That's it. I, I I'm just not personally aware of issues with it.
It's a cool idea and if you do go along with that. Thank you.
Uh Baton asks,
are there any plans to have an option to preload worlds waiting in the
dark and hoping there will be a collider below you isn't always fun.
I know that that's come up a couple times. I'm not sure if there is a github
topic on the subject.
Uh But it has been something that people have asked for in the past.
Uh If you do us a favor and scour the uh
uh the
github and see if anyone has created a topic for it. If they have not,
I'd recommend creating one.
Definitely something that would be very useful for some people.
I think I might even use it myself.
There's an interesting conversation in regards to what
a stack exchange would actually function like.
Uh It does, it does sound, it does sound intriguing,
definitely worth something digging into and, uh,
seeing how it would be useful for us, certainly more broadly.
The, the question about technical uh answer is worth kicking over to prime scene,
what prime thinks about it
or indeed,
uh what would be necessary to set it up even as a community run project,
if we did not have an official resonate one.
Yeah, I wish I could give a better answer on stock exchange.
But I think of the extent of my knowledge for Stock
Exchange is just that of all the things in the world.
I, I'm aware that stock exchange is one of them,
but that's about where it ends. So,
yeah, you'll need to have a chat in the other office hours or see where that goes.
Uh, void pa asks.
I've seen multiple questions about the age limits if
they'll be lowered or increased when that might happen.
Um I'm curious about what the company is leaning towards.
So as it currently stands, we're being exceedingly cautious, uh,
due to GDPR standards which have shifted to
basically stating that we cannot get the consent of someone under the age of 16,
uh to store any of their data.
Uh,
since we don't have a proper way to store
their parental permission and it's not very well quantified.
What kind of information we need to store for that
to be a possibility.
We're kind of leaning away from lowering the age
limit until that is better quantified and better understood.
Right now, it's,
it's probably best if we just don't try to shake any sticks at GDPR at all,
that would be a deadly mistake for us if we were to make a mistake on that front.
And as we always like to bring up, whenever this discussion rolls around,
we prefer to be in a situation where if we're uncertain,
we've opted for a more conservative approach.
This means if, hey, it comes down the line,
we talk to lawyers where we're 100% certain we could get away with 13 and up.
Yay, we can lower the age limit and more people come on the platform.
Uh It doesn't put us in the position where we had it at 13.
Find out after discussions, we have to remove a chunk of the user base.
Uh So that's where we are right now.
Um Or why we are where we are right now.
Uh Nooky Raccoon asks on that note,
is there a standard way to limit a world from anyone under 18 is one plan,
try to write a plug in tool slash interface in game engine.
I'm always going to encourage you to make whatever
mad fantastic solutions exist on platform to solve your stuff because there's
many things sitting down the pipeline that the team wants to work on
and I can never give you an eta or an announcement about
when things are likely to show up even if they are planned.
So yes, go ahead to build your own, see what you can come up with. Always going to be
in favor of that approach
as for a way to limit a world from anyone under 18.
It's certainly something that has been part of discussions,
but it's uh something I'd recommend to kick over to github
at this stage.
I of course,
can't tell you it's something that we're committed to
or necessarily when it would arrive at this point,
as I like to say as well.
Uh We do allow people to set rules for their
own sessions above and beyond the present usage guidelines.
You can never, when you make session rules remove one, you can't say that
in our session. We just, we uh we allow harassment in our session.
That's perfectly acceptable. We allow hateful language in our session.
That's per no, you can't do that.
You can ever set a session rule that removes usage guidelines,
but you can add ones on top.
The usual example I provide is uh please not
politics for folks stuck in countries that have somewhat
vigorous political electoral years and may want to avoid
that sort of conversation when in online spaces,
but you could also set your own
uh for age limits if you would like
not, obviously not a formal system putting it in place,
but it is something that you can
uh use with notifications and boards at the front of your world.
Yeah.
Uh Peach Clover asks question,
what are the resonate team roles and how many members are there?
I believe there's, uh, is there 16 or 17 team members now?
1717, 16, sorry.
Oh, wait, yeah, 16.
Uh As far as roles go, uh, we're not really like, as you can see,
we don't necessarily have stated titles
in the Discord server here.
Uh That's because we have not quite
ratified necessarily what titles we're going with,
what styles of title we're going with.
Uh And whether or not we're going to have them necessarily so forward facing.
Uh We're all in discussion about that at the moment. So
it's uh
soon to come. Tm
Dante is feeding the masses with a pizza lunchables. Delicious.
I'm uncertain if that actually counts as giving food
both because it's a model and also because it's a lunchable, but
it depends if you have a phantom sense for food or not.
Um I did see Maxton had a question. I'm having to navigate back uh here.
Give me one moment.
Um
Maxton states, I would love to see a new IK. What's the word on that?
We actually just recently put out an
an announcement uh in the announcements channel.
Uh talking about how that is going to become one of our new focuses.
Uh We can't really get into detail as we don't really necessarily
know all the details about how difficult that's going to be.
Uh Frui
would
be better to ask,
not sure if he's going to start up any office hours anytime soon. But
when he does so,
I'm sure he's going to announce it better person in
the meantime to ask would probably be probable prime.
Sorry, I did the probably probable prime thing again.
Personally, quite upset. I do want to draw attention to the github
issue that that announcement makes mention of if you're looking
for conversations inside of how this can be handled,
recommendations just
general back and forth with the devs that are looking
at it or will be looking at it actively soon.
Notably, when it comes to something like IK,
which is so obviously tied to user experience.
That's where we want to have a lot of very, very hearty feedback.
If you like being very thorough in your testing and uh relating your own
personal experiences to those I do recommend to dive in there be involved.
Uh Peach Clover asks a question much better suited to probable crime. Um
That is definitely not something that uh
we have any good knowledge around.
Of course, in the broader sense, if you
notice or think you've seen individuals crashing other users,
that is the sort of thing.
Moderation is interested in. We always recommend you towards the ticket system
uh to provide reports along with any relevant
materials or evidence you have of it happening.
We can help you out on that front.
I've just taken a look at that, look at the clock.
Uh We have eight minutes remaining for our office hours.
So if you have any more questions for moderation,
make sure you're asking them in the uh moderation office hours.
2023 1112 channel.
Uh aft dawn asks in the future,
would there be some sort of discord server partner program?
Not between disc
in this server, but this server and other servers.
For example, there is an Australian reite
Discord. We might point people in the direction of other Discord servers.
I'm a little hesitant to do so because
I don't necessarily know anyone else's moderation standards,
but
it might be something we consider in the future.
We do have
uh I just wanted to
bring up, we do have the community announcements channel
uh or community news channel here in the Discord.
Uh I don't know if we have a, a proper way to like apply for that yet.
I
think for now I'd just send a um
a email to uh uh from the contact page on the resonate website
would probably be the best way to get started on that.
That was exactly what I was gonna cover.
Dr
asks.
I know this is mostly moderation,
office hours but is the bug for contact hasn't
migrated when they have been looked at soonish?
Uh Yeah,
we're not gonna be able to give an eta for when bugs are likely to be fixed inside of it.
If it's something that's already been raised to the team, it's on their radar.
That's good.
If it is yet to be submitted, we always encourage folks to submit a github
issue.
Yeah.
Fuzzy Fox asks,
I don't know if this counts as moderation related but is
it possible for Twitch commands to be accessible to patrons?
Uh or perhaps storage be link to Twitch subscription to?
Um
That's definitely probably one of those things I'd recommend someone make a github
about if there is not already a github. Uh asking that question. Um
I don't know the technical details whether or not any of that can be linked.
Uh whether or not we should be linking that
I'm not entirely certain.
So I do apologize,
secondary cells.
So suggestion give moderators their own name, color category and discord.
So they can be quickly and easily contacted.
I suppose the the why I want
moderators operating on Discord and talking to people
to have visibility when telling folks to,
for instance, uh
quiet down an argument or stop certain behaviors that
might get them penalized if they kept them up.
Uh contacting moderators directly on this discord to
submit reports is something we generally want to discourage
if you've encountered behavior either in this discord
or on platform that you think is problematic or
most recommended approach is to go to the ticket system
dropping someone ad M is,
is something we just generally want to avoid going forward so that we
can have better documentation of the all
communication between community members and moderators,
the sort of thing that's necessary for us to maintain oversight and of course,
allows us to better organize
uh and then a tackle as a team uh concerns as they come in.
Peach Clover has a question. Can you give a link to where suggestions would go?
Uh It sort of depends on the nature of the question if it's a feature request,
uh If it's a bug, some sort of fix, that's all directed towards the github.
If you're generally trying to provide a suggestion
as it relates to moderation as a whole,
you're in the right spot.
Congratulations. Feel free to give us suggest
right here.
Of course,
you could also sit those or submit those
through general inquiries on the ticket system.
Though we do try and make ourselves available every single week to give you a,
a bit of a back and forth conversation about things you
would like to see brought in from a moderation perspective.
If it's outside of feature requests and moderation, it is
a business inquiry that still somehow falls under suggestion that
would be pointing towards either the contact us form on
uh the resume
website or of course, sending an email to business at Y
dogma.com.
Oh OK. Secondary cell comes back uh states
uh that they meant a name color for mentors. Uh
And that's something that we're actually
currently discussing among the mentor leads.
Um We're probably going to bring that back.
Uh we just haven't decided fully on it yet.
We have two minutes remaining uh for the moderation, office hours. Peach Gloss.
How does moderation prevent gang ups from many users falsely
accusing an individual of harassment?
Uh Well, for first and foremost,
it becomes very apparent if a large series
of tickets come in targeting one individual.
But this is a bit of a more nuanced in case than uh simply preventing gangs.
If there are a number of users that a user
has done something wrong to,
we will occasionally receive quite genuinely a number
of tickets associated with that one person.
For instance, if users just running between worlds, um yelling the N word,
we're gonna get a lot of tickets, large number of tickets.
So what we're going to do when we encounter a bunch
of tickets come in is essentially just try and ensure that
the tickets we're receiving have some sort of evidence
that relate back to what they're doing rather than
just taking pure testimony on the face of it.
Of course, if we have a limited amount or essentially no evidence,
we can begin with the lower end of moderation actions.
Usually things like sending warnings to the user in order
to either uh curtail the behavior.
If it is something that was just approaching guideline
breaking behavior or of course open a conversation,
even when a user receives a warning,
they are welcome to come back to the appeal system,
submit their own side of the story and have a conversation with moderation
about what that warning was about and if they can get further information.
Yep.
Uh
Voya
asks uh thoughts on community input for rules and policies.
I'd love to see more governance here.
City, city council style or otherwise, I'd say that uh
that's largely what we're doing kind of here.
Uh We do take suggestions uh on policies and changes for rules.
Uh We've uh
yeah, we've handled a lot regarding that uh kind of during our moderation office
hours
um
As far as like future plans go.
Um
Honestly, I'd like to see what other people would like to see as well.
Of course, on that sort of topic,
our other name for these back in the day was community town halls.
Generally giving us the ability to talk to the community on a consistent basis and
with nothing in between just,
just our faces here and you're allowed to shout suggestions, comments,
criticisms, insults.
That's sort of the purpose of these moderation office hours.
And when we have big new things coming down the line in terms of guidelines,
uh policy changes or shifts to moderation, just us opening applications,
for instance, those are all likely to be tight to moderation,
office hours for the week surrounding uh the lead up to them when they're out.
And after as a recurring topic,
we want to get conversation on that's going to give us at least an opportunity.
Take a good chunk of community sentiment around it and of course,
collect criticisms if there's issues.
Uh Boy, pause.
Oh wait, fuzzy fox asks, where would I put my last question on github?
What
was your last question? Uh
The torch concern.
Gotcha.
Um I'm in VR at the moment. Does, does anyone else have desktop access?
I'd, I'd say you should put it as a feature request. Um
At the very least they can rec categorize it
after that if they disagree with that assessment.
So, yeah.
Yes.
Yeah. The main point is getting it in there.
There's, there's a triage process, they'll
sort it as needs be
uh
void. Pa
comes out saying I'd like,
I'd just like to know what changes are being discussed before they're implemented.
So I can say my piece and provide input.
This is something we have done previously with guidelines coming in.
Uh I see the immediate twist of the conversation towards the nipple discussion.
Yeah,
that is part of why we uh for
the last updates to guidelines and changes the guidelines
previously have been bringing them to these moderation office
hours or if we do anything unspeakably stupid,
hopefully someone can point at it and be like, hey,
that's unspeakably stupid
and then we can change that beforehand. Uh
There will occasionally still be moments, I imagine at some point in the future,
we will make a sufficiently small change that we didn't
think it needed community consultation and make a screw up.
I want to preemptively apologize for that.
But ideally the goal is that we will be
bringing everything we think requires any sort of community
uh consultation or we'll have any community interest to these
sorts of locations to get that conversation starting beforehand.
It's something we've already built into the process and we hope to be
uh useful as a tool going forward.
Indeed, if you want to be part of those conversations, well,
you're in the right place if you got here just by pure happenstance.
Welcome God. That's surprising. But also feel free to go up to the uh
what is it? Welcome.
And links channel at the top where you can react to the office hours,
all that will give you pings for moderation office hours, of course.
But also if we're looking for feedback and saying that
things are going to be coming to the next moderation,
office hours will be pinging that role to let people know
rains.
I probably butchered that Rallo Rno
Ros.
Sorry Prime has his cheese obsession.
Does any of the moderation team have any interesting interests?
I believe I'm contractually obligated to say calcium at this point, Paul,
I don't know. M dog,
a dog reaction.
That's it. We have flown past the end of our half hour.
Uh So I'm going to say if you're currently typing a question,
feel free to continue to type that question out.
If you've not though, I'd say,
hold on to those questions for next week where we'll be back at the same time,
same location to field any further questions you have and
all good things resonate.
Looks like we have a few people typing right now.
So we'll let those tremble out and then close up the stage. If they are not questions,
it looks like it's a general conversation on github.
So I'm going to say thank you everyone for coming to moderation office hours.
It has been a fun Sunday as always.
I hope you've all had a fantastic weekend and
we will have a wonderful week following it.
We will see you next time next Sunday on moderation office hours. Yeah.
Catch you next time guys. Bye bye everybody.